Privacy Policy
At Jupiter Jade, your privacy matters. This Privacy Policy explains what information we collect, how we use it, and how we protect your information when you visit our website, place an order, contact us, or use our services.
If you have any questions about this Privacy Policy, you can contact us at
poshjupiterjade@gmail.com.
Who We Are
Jupiter Jade is an online charm bracelet business. Our website is used to share information about our bracelets, accept orders or inquiries, provide customer support, and help customers shop ready-to-wear and custom-inspired bracelet designs.
Information We Collect
We may collect personal information when you visit our website, place an order, create an account, submit a contact form, request a custom bracelet, or contact us by email.
- Name
- Email address
- Billing and shipping address
- Phone number, if provided
- Order details and purchase history
- Custom order requests, notes, and messages
- Account login details, if you create an account
- IP address, browser type, device information, and general website usage information
How We Use Your Information
We use the information we collect to provide and improve our services, process orders, and communicate with customers.
- To process and fulfill orders
- To ship purchases to the correct address
- To respond to questions, messages, and custom order requests
- To handle returns, exchanges, damaged shipments, or incorrect orders
- To provide customer service
- To prevent fraud and protect our website
- To improve our website, products, and customer experience
- To comply with tax, legal, and business recordkeeping requirements
Payments
If you make a purchase through our website, payment information may be processed by third-party payment providers such as WooCommerce Payments, Stripe, PayPal, or another payment processor used at checkout. Jupiter Jade does not store full credit card numbers on our website. Payment providers may collect the information needed to process your payment, such as billing details, payment method information, and order totals.
Shipping and Order Fulfillment
To fulfill your order, we may share necessary order information with shipping carriers or shipping service providers. This may include your name, shipping address, email address, and order details needed to package and deliver your purchase.
Contact Forms and Email Messages
If you contact us through a form, email, or custom order request, we use the information you provide to respond to your message, answer your question, assist with an order, or discuss a custom bracelet request.
Cookies
Our website may use cookies and similar technologies to help the site function properly and improve your shopping experience. Cookies may be used for features such as shopping cart functionality, checkout, account login, saved preferences, analytics, and website security.
You can adjust your browser settings to refuse or delete cookies, but some parts of the website may not work properly without them.
Analytics and Website Tools
We may use website tools, plugins, or analytics services to understand how visitors use our site, improve website performance, and better serve our customers. These tools may collect information such as pages visited, links clicked, browser type, device type, and general location information.
Who We Share Information With
We do not sell your personal information. We may share information only when needed to operate our business, complete orders, provide services, or comply with legal obligations.
- Payment processors
- Shipping carriers and fulfillment services
- Website hosting and security providers
- WordPress, WooCommerce, and related website tools or plugins
- Analytics providers, if used
- Legal, tax, or business professionals when necessary
How Long We Keep Information
We may keep order records, customer service messages, return requests, and related business information for as long as needed for customer service, business records, tax purposes, legal requirements, fraud prevention, or dispute resolution.
Your Rights
You may contact us to request access to, correction of, or deletion of personal information we have about you, where legally allowed.
Please note that some order, transaction, tax, or business records may need to be kept for legal or legitimate business reasons.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised information.
Contact Us
For privacy-related questions or requests, please contact Jupiter Jade at
poshjupiterjade@gmail.com.