We’d Love to Hear From You
Have a question about sizing, a bracelet listing, custom orders, returns, or something you saw on Jupiter Jade? Send us a message and we’ll get back to you as soon as possible.
Custom Orders
Looking for a specific color, theme, style, or size? Send us your idea and we’ll let you know what we can create.
Sizing Help
Not sure which bracelet size to choose? We’re happy to help guide you before you order.
Order Questions
Questions about a bracelet, return, damaged shipment, or incorrect order? Please reach out so we can help.
Before You Message
For the fastest help, please include any helpful details such as the bracelet name, listing link, bracelet size, wrist measurement, preferred colors, theme, or order information.
- Bracelet or listing name
- Wrist size or bracelet size needed
- Preferred color palette or theme
- Custom order ideas
- Order issue details, if applicable
Message Response Time
We respond to all messages within 24 hours, excluding weekends and holidays.
Our business hours are Monday through Friday, 9 AM to 5 PM EST.